01/03/2019 by Michael Fink, CMT
Last Minute Cancellation
One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for a thoughtful fairness. The new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policy will be honored.
Failure to cancel at least 4 hours before the start of the appointment time will result in a charge for 50% of the scheduled appointment price.
Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgment and consideration. Should I need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment.
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session. I will do my best to give you full time when possible. But plese understand that I have a schedule to keep. I am not able to give full time for late clients if it will cause me to run late to start my appointment with my next client.
Thank you for your understanding.